Terms and Conditions

A. General

1. Introduction

The provision of services, including Phone Calls and Cell Top Up services (together the “Services”), to you through the website recarga.vip (“Website”) is subject to your acceptance of these terms and conditions (“Agreement”). By using the Website and by clicking “Log in” at registration, you expressly agree to be bound by the terms and conditions applicable to the Services provided by Recargas VIP (“Recargas VIP”, “we” or “us”), and the terms of Recargas VIP Privacy Statement.
Please read this Agreement carefully before accessing the Services on the Website. You should print a copy of this Agreement for future reference.
If you object to any of these mentioned terms and conditions or any subsequent modifications to them, or become dissatisfied with your membership of the Website in any way, you may: a) discontinue your use of the Website; and b) terminate this Agreement and your virtual account (“Account”) by notifying us in writing by email or otherwise. No other remedy, legal or otherwise, is available to you save for a) and b) mentioned above.
Specific words contained in this Agreement have the meanings set out under the Definitions section provided at the end of this webpage.

2. Information About Us

The Website is operated by, and the Services are provided by Recargas VIP SA, doing business as Recargas VIP. Recargas VIP SA is registered in Panama and USA, operating under Recargas VIP LLC, located in 1197 W 49th ST Hialeah FL 33012.

3. Registration

To use the Services, you must first register an Account on the Website. You can do this by filling out the appropriate information on the registration screen on the Website. You may register as a member of the Website only once. Upon registration you will be given an Account.
You agree that the information supplied on registration will be truthful, accurate and complete. It is your responsibility to inform us of any changes to that information. All personal information, including financial information (“Data”) you provide to us as a member will be treated in accordance with the Privacy Statement.
If you are under 18 years of age, you must obtain a parent/guardian’s consent prior to using the Website. If you are an employee of a company or other entity or are acting on behalf of a company, you must be authorised to accept the terms and conditions of use on behalf of that employer, company or entity.

4. Email Address and Password

When registering on the Website you will supply your email address and choose a password. For the purposes of this Agreement username means the email address you use while registering as a member on the Website. You are entirely responsible for all activities which occur under your email address and/or password, including unauthorised use of your debit or credit card. You must not disclose your password, whether directly or indirectly to any third party. It is your responsibility to safeguard your password. You must notify us immediately using the contact details at Section 16 below if you become aware of any unauthorised use of your email address and/or password.
If you forget or lose your password, you should request a new password by visiting the “Forgot Password” section of the Website. Each email address and password must be used by a single user and are not transferable.

5. Your data

Data collected by us as part of this service will be treated in accordance with the Privacy Statement which forms part of this Agreement. By registering on the Website and accepting the Privacy Statement, you expressly agree to the processing, use, storage and disclosure of your Data by Recargas VIP as set out in the Privacy Statement. We recommend that you read the Privacy Statement carefully.
Please note that the sending of Data via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered technology.
We shall be entitled, but not obliged, to record all communications from, or instructions given by you to us, or messages sent by us to you through the Website.

B. For users sending top up

6. Sending Top Up and Cost

To send Top Up, you agree to comply with and undertake the provisions set out in this Section 6.

The Top Up service shall only be provided to you by Recargas VIP in respect of the mobile phone operators available on the Website which are subject to change and availability.
You will be required to input the mobile phone number to which any Top Up is to be credited into the appropriate space on the Website. It is your responsibility to ensure that you have correctly inputted the mobile phone number. You will then be required to select the amount of Top Up that you wish to credit that mobile phone number with. The cost of Top Up will vary depending on the amount of Top Up that you wish to send to your friend or family member according to the denominations displayed on the Website. If the Top Up you send is to be received in a different currency to the currency of your credit card or debit card, an airtime conversion fee will be applied. You will also be charged a secure online processing fee on each Top Up you send through the Website.
The total amount that you will be required to pay will be displayed clearly on the Website before you are asked to confirm your transaction and proceeding with the transaction at this point is entirely optional.
The Top Up is sent instantly to the appropriate mobile phone number upon successful payment by you. We will send you a confirmation email which contains details of the Top Up sent as soon as your Top Up transaction has been successfully completed. You agree and understand that Recargas VIP only acts on your authorization to send Top Up and the relevant mobile operator shall be solely liable to you and the recipient of Top Up for the provision of mobile services related to the Top Up. Once the Top Up is sent to a mobile phone number, it can be used immediately therefore it cannot be refunded or removed from the phone. To stop this mistake from happening, Recargas VIP asks you to confirm that the number you have entered is correct. Due to the nature of the Top Up service, you have no right to cancel this Agreement and request a.

C. For users purchasing credit for Recargas VIP phone calls service

7. Credit for Phone Calls and Making Calls

To purchase international Phone Calls credit (“Phone Calls Credit” or “Credit”) and make international long distance calls using that Credit, you agree to comply with and undertake the provisions of this Section 7.

You must purchase Credit through the Website before accessing the Phone Calls service. To do this, you must register an Account with the Website or if you have already registered, you must log-in to your Account.
You must select “Phone Calls” in the product section of the Website and when prompted, you will be required to insert an amount of Credit (up to a maximum of USD$100.00) that you wish to purchase. You will then proceed to payment (see Section 9 below). Upon successful payment, your Account will be issued with Phone Calls Credit in the amount purchased. We will send you a confirmation email which contains details of the Phone Calls Credit purchased as soon as your transaction has been successfully completed.
You can request a refund of any unused Cheap Calls Credit without giving a reason. To request your refund you must send a written request to [email protected]. For security and fraud prevention purposes, Recargas VIP may request that you provide identification before issuing you with a refund. Recargas VIP will endeavour to process any legitimate refund (less any promotional and/or bonus amounts) as soon as possible, and in any event within thirty (30) days of the date of your written request.
If you have any queries in relation to your Account please contact [email protected]

D. For all users

8. Your Instructions

You shall ensure that all instructions provided to Recargas VIP through the Website are accurate, complete and true. In particular, the mobile phone number to which any Top Up is to be credited must be correctly identified. You shall ensure that the instructions which are relayed back for confirmation are correct, accurate and true. All confirmed instructions are final and binding upon you and Recargas VIP or its service providers shall bear no liability or consequences related to the provision of incorrect, inaccurate or false information by you. You are solely responsible for any consequences related to the failure to provide correct, accurate and true information or the failure to correct such problematic information prior to final confirmation.

9. Transactions Using Your Credit Card

You may purchase Top Up or Phone Calls Credit using Visa, MasterCard or Discover. Any credit card, debit card or other payment method which may be used on the Website must have a valid billing address and valid card issuing bank. We debit your card as soon as we receive a proper and complete request from you for Top Up or Phone Calls Credit.
Upon receipt of a proper and complete request from you for Top Up, Recargas VIP will debit the card provided and will forward an electronic request to the relevant mobile operator to provide Top Up in the amount transferred for the benefit of the pre-paid mobile phone number nominated by you.
You authorize Recargas VIP to act upon any instruction to debit your card provided through this Website which has been transmitted using your password and/or any other authentication/identity verification process which you may require to be used in connection with this Website. Recargas VIP is not required to undertake any additional authentication or identity verification measures other than those Recargas VIP deems appropriate and sufficient to protect the security and maintain the proper use of this Website. All debits concluded post successful authentication or identity verification are the sole responsibility and liability of the user.

10. Promotions

From time to time, Recargas VIP will run promotions on the Website. These promotions will be subject to additional terms and conditions and such terms and conditions (including the closing date for any promotion) will be displayed clearly on the Website.

11. Your Obligations

The equipment and devices necessary to access the Website shall be provided and be maintained by you solely at your expense. Recargas VIP reserves the right to modify equipment requirements as is necessary for Recargas VIP to continue or improve the provision of Services through the Website. If you access the Website through a mobile device you may be charged by your mobile service provider for internet access on your device.
You acknowledge that compliance with this Agreement is designed to minimize the risk of unauthorised use of the Website and therefore you are required to strictly adhere to the terms and conditions of this Agreement. To the fullest extent permitted by law, you will be liable for any liability, loss, costs or damages, to Recargas VIP or any third party as a result of your failure to adhere to this Agreement.

12. Third Party Services and Information

Some of the products and services which may be offered for sale, through the Website or through other services that Recargas VIP may offer you may be submitted, created, provided or developed by third parties.
Recargas VIP will not check the accuracy or completeness of the information or the suitability or quality of the products and services of the third parties. You must make your own inquiries with the relevant third party supplier directly before relying on the third party information or entering into a transaction in relation to the third party products and services referred to on this Website.

13. Termination of the Agreement

Recargas VIP may terminate this Agreement and withdraw the use of this Website and/or the Services provided through it:

1. upon reasonable prior written notice to you;
2. immediately upon breach by you of any of the terms and conditions of this Agreement or where there exist serious grounds for termination. As a courtesy when Recargas VIP terminates this Agreement on these grounds Recargas VIP shall inform the user in writing within a reasonable time post-termination;
3. immediately upon your insolvency/bankruptcy or inability to pay any amounts due, whether commemorated through a legitimate formal legal petition or not, or other contractual incapacity. Recargas VIP reserves the right to commence debt collection actions within the bounds of the law under these conditions;
4. if it reasonably believes that any of the Services have been used negligently, illegally or fraudulently by you, or by a third party as a result of your negligence or recklessness;

This Agreement does not have a minimum or finite duration and will continue to be binding on the parties until it is terminated. You may terminate or cancel the Agreement at any time without reason by giving Recargas VIP prior written notice to that effect, but without prejudice to your liability for any outstanding indebtedness on any Account or otherwise prior to the date of termination. If you exercise your right of termination, Recargas VIP will endeavour to refund any Credit in your Account (less any promotional and/or bonus amounts) as soon as possible, and in any event within thirty (30) days of the date of your written request to [email protected]

14. Your contribution

Where you send Recargas VIP any feedback, suggestions, ideas or other materials in relation to or via this Website or the Services provided, you agree that Recargas VIP can use, reproduce, publish, modify, adapt and transmit the communication mentioned above to others free of charge and without restriction, subject to Recargas VIP’s obligations as provided under Privacy Statement.

15. Variations of the Agreement

Recargas VIP reserves the right to modify, amend or vary this Agreement for commercial or legal purposes. Any such variation shall become effective and shall be binding upon you fourteen (14) days after notice of such variation has been sent to you by any of the following means: through the post, email or by posting a message on this Website. You shall be entitled, upon receiving notice of any alteration to this Agreement, to immediately terminate the Agreement by notifying Recargas VIP in writing but without prejudice to any rights or obligations which have arisen prior the termination date, including liability for any indebtedness on any Account or any other obligation, financial, legal or otherwise that has arisen prior to the termination date.

16. Notices

Save where expressly provided, any notice required to be given by you to Recargas VIP in connection with this Agreement shall be given in writing and sent by email to [email protected].
Save where expressly provided, any notice required to be given by Recargas VIP to you in connection with the subject matter of this Agreement may be given by email.
We welcome all feedback, comments and complaints about our Website and Services. Please address these to [email protected]

17. Links to other Websites

Access to and use of this Website is at your own risk and Recargas VIP does not represent or warrant that the use of this Website or any materials downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection.
Some pages on this Website may contain hypertext links to websites not created or maintained by Recargas VIP. You are hereby adequately notified and forewarned that when entering other websites via such hypertext links, the terms and conditions, benefits, and privacy protections afforded by this Website will not be applicable and you must make yourself aware of and become compliant with the requirements of those individual independently maintained websites or web-pages. Recargas VIP is not be liable in any way for the content, availability or use of such linked websites and you agree that you may access such links entirely at your own risk.

18. Intellectual Property Rights

You may only download, use, view and display the Website (and the Intellectual Property Rights therein) solely for the purposes of using the Services and in accordance with the terms of this Agreement. Save for where otherwise specified, the Intellectual Property Rights in, and contents of, the Website are owned by Recargas VIP or its licensors. Reproduction, copying, modification, alteration, or adaptation of part or all of the contents of the Website (including any graphics or trade marks) in any form is prohibited without Recargas VIP’s prior consent, other than that which you are authorized by Recargas VIP to print or download for personal, non-commercial use.
Recargas VIP owns all Intellectual Property Rights that exist in the word “RECARGAS VIP”, and in any accompanying logo. Recargas VIP also owns all Intellectual Property Rights in the domain name recarga.vip. Recargas VIP takes cyber-squatting very seriously. Please notify any suspected incidents to [email protected].

19. Data Protection

Recargas VIP will comply with all of its obligations under applicable data protection law with regard to relevant Data in its possession relating to you. As set out in Section 5 above, the Privacy Statement published on this Website shall apply to the use of Data relating to you and shall form part of this Agreement.

20. Suspension of Service

In the event of disruption to, or a failure, unavailability, fault or malfunction of, or connected to, any product or system used in connection with the Website or the Services, or where there is a real or potential security risk, Recargas VIP shall be entitled, without incurring any liability to you, to temporarily suspend the relevant Services or access to this Website for such reasonable period as may be required to remedy, address or resolve the system issue. Recargas VIP may also suspend the Website and/or Services as required for maintenance (whether emergency or planned) or upgrade work. You further agree and acknowledge that your access to the Website and/or Account and/or Services may be suspended where Recargas VIP reasonably believes that it has been used unlawfully or fraudulently.

21. Force Majeure

Recargas VIP shall not be liable or in breach of its obligations under this Agreement if there is any total or partial failure of performance of its duties and obligations occasioned by any act of God, fire, act of government or state or other third party, war, civil commotion, insurrection, embargo, inability to communicate with third parties for whatever reason, failure of any computer or network or settlement system, failure of or delay in any mobile phone network, prevention from or hindrance in obtaining any airtime, energy or other supplies, labour disputes of whatever nature, late or mistaken payment by an agent or any other reason (whether or not similar in kind to any of the above) beyond Recargas VIP’s control.

22. Security, Maintenance and Availability

You agree, acknowledge and accept that electronic communications, the internet, telephone lines or SMS-based telecommunications media may not be secure and communications via such media may be intercepted by unauthorised persons or delivered incorrectly. As a consequence, Recargas VIP cannot guarantee the privacy or confidentiality of communications via such media although it will (and shall procure that its service providers will) put in place appropriate security measures to protect these methods of communications.

From time to time it may be necessary to or desirable for security reasons, maintenance (whether emergency or planned), upgrades or other reasons to

• make certain or all of the Services unavailable to you; and/or
• delay implementation of any new Services; and/or
• withdraw, replace or reissue Passwords; and/or
• change authentication procedures or processes for accessing the Website or the Services and while we will use reasonable endeavours to minimise any inconvenience caused.

You acknowledge and agree that these events may occur and that Recargas VIP bears no liability when such events occur. Where Recargas VIP changes authentication procedures for accessing this Website or the Services therein, notwithstanding any other terms of this Agreement, Recargas VIP may introduce these procedures by giving instructions to you via this Website in respect of which such procedures are being introduced.

23. Agency

You agree that you have entered into this Agreement for your own benefit and not for the benefit of another person, and that you may not subcontract or assign any of your rights or obligations under this Agreement.

24. Limited Liability

Recargas VIP bears no responsibility for the improper, immoral, unauthorised, fraudulent or illegal use of this Website. Save as set out at Section 9 above, Recargas VIP, its directors, employees, officers or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation any direct, indirect, incidental, special, or consequential, exemplary or punitive loss or damage or any loss of income, money, data or goodwill) arising out of or in connection with your use of the Website or the Services. This does not limit in any way our liability for death or personal injury caused by our negligence or for any other matter which it would be illegal for us to exclude our liability.

No damages other than compensatory damages, strictly limited to the amount of Top Up or other value paid in relation to Services provided through this Website, where fault lies solely with Recargas VIP shall be incurred by Recargas VIP. No right of indemnity exists for you against Recargas VIP.

Furthermore, Recargas VIP will incur no independent or third party or vicarious liability in relation to the failure by you to adhere to the terms and conditions contained and referenced herein or on other related and linked independently operated websites by third parties.

You agree and acknowledge that this Website and the Services and content provided through it are provided “as is”. To the fullest extent permitted by law, Recargas VIP makes no warranties in relation to the use and availability of this Website or the Services provided through it.

25. Governing Law

This Website and the provision of Services will be governed by the laws of Panama. If any claim or dispute arises from your use of the Website or any Services, you agree that the courts of Panama will have exclusive jurisdiction over all such claims or disputes, without prejudice to your rights under applicable legislation.

This Agreement and any dispute arising out of or in connection with this Agreement shall be governed by and will be construed under the laws of Panama and the courts of Panama shall have exclusive jurisdiction to resolve any disputes in connection with this Agreement, without prejudice to your rights under applicable legislation.

26. Severability

If, at any time, any provision of this Agreement (or any part of a provision of this Agreement) is or becomes illegal, invalid or unenforceable, that shall not affect or impair the legality, validity or enforceability of the remainder of this Agreement (including the remainder of a provision where only part thereof is or has become illegal, invalid or unenforceable).

27. Waiver

Any waiver of a breach or default of any of the provisions of this Agreement shall not be construed as a waiver of any succeeding breach of the same or other provisions, nor shall any delay or omission on Recargas VIP’s part to exercise or avail of any right, power or privilege shall operate as a waiver of any breach or default by you.

28. Definitions

Words in bold print in this Definitions clause have the meanings respectively set under them when used in this Agreement and, where the context admits, the singular form shall include the plural form and vice versa.

Intellectual Property Rights

“Intellectual Property Rights” means all copyright, patents, trade marks, registered and unregistered design rights, rights in databases and topography rights and other intellectual property rights, all rights to bring an action for passing off, all rights to apply for protection in respect of any of the above rights and all other forms or protection of a similar nature or having equivalent or similar effect to any of these which may subsist anywhere in the world, and includes any trade marks that we have in the word “Recargas VIP” or “recarga.vip”. Top Up

A transfer of an amount from an Account to a mobile network operator (authorised by us from time to time) to pay for the provision of telecommunication services by that mobile network operator to a pre-paid mobile telephone effected using the Services and the Website.

29. Customer Care and Contact Information

If you have any questions about this Agreement or any complaints, we are always here to help. You can get in touch with us 24 hours a day, 365 days a year using one of the options below:

• Email us: [email protected]

30. Frequently Asked Questions About Electronic Payments.

This document provides a Q&A section to help your users clarify their doubts regarding electronic payments processed through Placetopay. Remember to include it on your website.

1. What is Placetopay?

   Placetopay is the electronic payment platform used by Recarga Vip to process online transactions made in the virtual store using the enabled payment methods.

2. How can I pay?

   In Recarga Vip’s virtual store, you can make your payment using the methods enabled for this purpose. Depending on the payment options selected by the merchant, you can pay using Visa and MasterCard credit cards.

3. Is it safe to enter my banking details on this website?

   To protect your data, Recarga Vip delegates the capture of sensitive information to Placetopay. Our payment platform complies with the highest standards required by the international PCI DSS standard for credit card transaction security. Additionally, it has an SSL security certificate issued by GeoTrust, a Verisign company, ensuring secure communications by encrypting all data sent to and from the site. This way, you can feel confident when entering your card information.

   During the payment process, the browser displays the name of the authenticated organization, the certifying authority, and the address bar turns green. These features are immediately visible and provide assurance and confidence to complete the transaction on Placetopay.

   Placetopay is also constantly monitored by McAfee Secure and uses Certicámara to sign electronic messages.

4. Can I make payments any day and at any time?

   Yes, with Recarga Vip, you can make online purchases 24/7, just a click away.

5. Can I change the payment method?

   If you have not yet completed your payment, you can go back to the initial step and select your preferred payment method. Once the purchase is completed, the payment method cannot be changed.

6. Does paying electronically have any cost for me as a buyer?

   No, electronic payments made through Placetopay do not incur additional costs for the buyer.

7. What should I do if my transaction was not completed?

   First, check if you received a confirmation email for the transaction at the email address you provided during payment. If you did not receive it, contact [email protected] to confirm the transaction’s status.

8. What should I do if I did not receive the payment receipt?

   For every approved transaction through Placetopay, you will receive a payment receipt with the purchase reference at the email address you provided during payment.

   If you did not receive it, contact Recarga Vip’s Customer Service at [email protected] to request the receipt to be resent to the same email address registered at the time of payment.